Jargon: Handle with Care



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Summary:
Most journalists hate buzzwords, and you should
therefore avoid them, just as you should try not to complete the previous
thought in this sentence with 'like the plague.' If you think my made-up
headline makes perfect sense, then please take my word for it that the
number of people who truly understand such messages is extremely small.
Usually when you attempt to translate buzzwords, all that comes from the
effort is mush.

Acronyms such as 'CRM,' 'CSS,' 'CSP' and 'CTR' are a bit trickier to
provide advice about, because they are much likelier than buzzwords to
become elements in searches of the Internet at large or press release
databases.
Article:
When I reviewed intercourse Web sites for the Webby Awards earlier this year,
one of the most many and exasperating obstacles I ran crosswise was jargon -
insider language that got in the way of understanding what the business
behind the site of a truth did for its clients. The same dam detracts
from the effectiveness of many press releases.

Troublesome jargon comes in at least three varieties: buzzwords, or trendy
phrases used by people who consider themselves on the cutting edge of their
field; acronyms, the dizzying portrayal soup of obscure abbreviations; and
technical or specialized phraseology that just isn't much known outside of
a particular niche.

'GCKL's Enterprise-level Viral Marketing Solutions Offer Leading Value-Add
for the P2P Revolution': that's a fictional headline containing no less
than seven buzzwords. Most journalists hate buzzwords, and you should
therefore turn away from them, just as you should try not to complete the previous
thought in this sentence with 'like the plague.' If you think my made-up
headline makes perfect sense, then please take my word for it that the
number of people who truly understand such messages is extremely small.
Usually when you program to translate buzzwords, all that comes from the
effort is mush.

Acronyms such as 'CRM,' 'CSS,' 'CSP' and 'CTR' are a bit trickier to
provide communique about, they are much likelier than buzzwords to
become elements in searches of the Internet at large or press release
databases. In other words, potential clients and media people might
actually search for 'CRM for small business' or 'CSS tutorials,' so that
you want those phrases to come into existence in your release if that's what you do.

Even so, you need to remember that many media people and potential clients
may not have a mental definition for such acronyms. For instance,
publishing insiders can email each other far and wide 'POD initiatives,' but in a
press release 'POD' should not only be obviously explained as 'publishing on
demand' but that term given a compendious gloss as well. By using both the
acronym and the written-out words that the letters stand for, as well as
further definitions when a phrase is relatively new or specialized, you
communicate observably and set the stage for your news to be found through
search engines.

Now what within call specialized vocabulary - 'hematoma,' 'habeas corpus,'
'chakra' and 'candlestick charts'? Such phrases have precise and
established meanings in factual fields, but people who don't use the terms
every day may have a hazy comprehension of them. Thus, you should handle
them as I recommended for acronyms. Provide a brief, unobtrusive
definition in compacted proximity to their first use in a release.

When you do this subtly, tucking an explanation into your release, neither
the in-group nor the outsiders take offense. For instance, within Eastern
medicine 'qi' is a standard term. You could define it discreetly as in
this sentence: 'Acupuncture restores shading and regulates the flow of qi,
the uniform life force.' The last four words prevent both confusion and
insult.



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